Refund Policy

This policy applies to paid plans for SheetTailor, provided by STOMAČKO DOO BEOGRAD. It forms part of our Terms and Conditions.

Who handles refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle therefore issues the refund to you.

You can send a refund request to Paddle or to us. If you write to us, we start the refund from our Paddle account and Paddle issues it; you do not need to contact Paddle as well.

If Paddle does not issue a refund that this policy gives you, write to us at denis@stomacko.com and we will start it ourselves. If a refund cannot go back to your payment method, for example because the payment is too old for your card to accept it, we ask Paddle to pay it to you another way, at no cost to you.

30-day money-back guarantee

If you are not satisfied with a paid plan, you can ask for a full refund within 30 days of the date your order was completed. You do not need to give a reason.

The guarantee applies once: to the first payment you make for SheetTailor. If you later buy Pro again, the guarantee does not start again for that purchase.

If we change the service or end your access

You receive a refund for the drafts you have not used in two cases:

• we change or remove paid features in a way that lets you end your plan under our Terms and Conditions, and you end it;
• we end your access to a paid plan while you still have drafts you have not used.

The refund is the price you paid for a purchase, divided by the number of drafts in that purchase, multiplied by the number of drafts from it you have not used. Drafts are used in the order you bought them. If we end your access because you seriously or repeatedly broke our Terms and Conditions, we deduct from this refund only the loss your breach caused us.

We arrange this refund as described in "Who handles refunds".

If a paid feature does not work

If a paid feature does not work as described, contact us first so that we can fix it. How to do that, and how quickly we answer, is set out in the section "Complaints and out-of-court dispute resolution" of our Terms and Conditions. If we cannot fix the problem, you can ask for a refund.

Your legal rights

This policy is in addition to your legal rights and does not limit them.

If you are a consumer in the European Union, the European Economic Area, the United Kingdom, Serbia or another country that gives you a legal right to withdraw from an online purchase, you can withdraw within 14 days of the purchase without giving a reason. To withdraw, send us or Paddle a clear statement that you are withdrawing, for example by email. You can use the model withdrawal form at the end of this policy, but you do not have to.

That right can end earlier. Under Paddle's terms for buyers, it no longer applies once you have started to use the paid features, if at checkout you asked to get access straight away and confirmed that you would then lose the right. The law of the country where you live may keep the right for longer, for example where the paid plan counts as a service rather than digital content; where it does, the law applies.

Our 30-day guarantee applies whether or not you still have the legal right. Within 30 days of your first payment you can always ask for a full refund, subject only to the section "When a refund may be refused".

How to ask for a refund

Use either of these:

• Us: write to denis@stomacko.com or call +381 64 157 6685.
• Paddle: follow the link in the email Paddle sent you for your order, or go to paddle.net and choose Request refund.

Please include the email address you used for the purchase and, if you have it, the invoice number from your Paddle receipt.

How the refund is paid

Refunds go back to the payment method used for the purchase, and you pay no fee for them. If you withdraw under your legal right, or end your plan under the law because a paid feature does not conform or because of a change we made, you receive the refund within 14 days of the day you told us or Paddle. Other refunds are paid within 14 days of approval. How quickly the money appears on your statement depends on your bank or card issuer.

When a refund is issued, the drafts covered by that payment are removed from your key and your right to the paid features covered by that payment ends.

When a refund may be refused

A refund may be refused where there is evidence of fraud or refund abuse, for example repeated purchases followed by refund requests. This does not affect your legal rights described in the section "Your legal rights".

Free features

Free features are provided at no cost, so there is nothing to refund.

Changes to this policy

We may update this policy for a valid reason, in the same circumstances as described in the section "Changes to these terms" of our Terms and Conditions. We will post the new version on this page with a new effective date. A change does not apply to purchases completed before that date.

Language

This policy is available in English only.

Contact

denis@stomacko.com or +381 64 157 6685.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: STOMAČKO DOO BEOGRAD, Borska 13B, 11000 Beograd, Serbia, denis@stomacko.com, +381 64 157 6685

I hereby give notice that I withdraw from my contract for the provision of the following service: ______

Ordered on: ______

Name of consumer: ______

Address of consumer: ______

Email address used for the purchase (optional): ______

Signature of consumer (only if this form is notified on paper): ______

Date: ______